Third Culture Kids/Global Nomads

When I hear details of other people’s lives, I often think “How do people live?” This can be about mundane stuff, like how do people watch several movies per week but it’s a major victory when my Lovely Spouse and I can carve out one hour in a week to watch the next episode of…

Customer Relationship Mismanagement

It’s interesting to me how badly large companies screw up the use of their CRM (Customer Relationship Management) software. The whole point of acquiring such expensive software is so you can — as unobtrusively as possible — manage your organization’s relationships with its customers, from advertising and initial contact through maintenance and warranty repair, then…